Privacy Policy

Last updated: 16 September 2026
 
1. About This Privacy Policy
 
[Business Name] ("we", "us", or "our") respects your privacy and is committed to protecting your personal data.
 
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit [Website URL] or contact us through our website, including by using our contact forms.
 
We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 
2. Who We Are
 
The organisation responsible for your personal data is:
[Business Name]
Email: roksana@londontherapyservices.co.uk
Website: [Website URL]
For the purposes of UK data protection law, we are the data controller of the personal data described in this Privacy Policy.
 
3. Personal Data We Collect
 
When you contact us through our website, we may collect:

• Your name

• Email address

• Telephone number, if provided

• The contents of your enquiry or message

• Any other information you choose to provide
   

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, and information about how you interact with our website.
 
4. How We Use Your Personal Data
 
We may use your personal data to:

• Respond to enquiries and messages submitted through our contact forms

• Provide information about our products or services

• Communicate with you regarding your enquiry

• Provide services you have requested

• Maintain and improve our website and services

• Detect, prevent, and address spam, fraud, security issues, or misuse

• Keep appropriate business records

• Comply with our legal and regulatory obligations
   

We will only use your personal data where we have a lawful basis for doing so.
 
5. Lawful Bases for Processing
 
Under the UK GDPR, we rely on one or more of the following lawful bases:
Legitimate interests: We may process information where it is reasonably necessary to operate our business, respond to enquiries, maintain website security, and improve our services, provided that our interests do not override your fundamental rights and freedoms.
 
Contract: Where necessary, we may process your information to take steps at your request before entering into a contract or to perform a contract with you.
 
Legal obligation: We may process your information where necessary to comply with a legal or regulatory obligation.
 
Consent: Where the law requires consent, we will ask for it before processing your personal data for that purpose. You may withdraw consent at any time.
 
6. Contact Forms
 
When you submit information through a contact form, the information you provide will be used to deal with your enquiry and communicate with you about it.
 
Please do not submit sensitive personal information through our contact forms unless we specifically ask you to provide it.
 
We may use third-party services to operate or protect our contact forms, such as hosting, email delivery, spam-prevention, or form-processing providers. Where these providers process personal data on our behalf, we take appropriate steps to ensure that your information is handled in accordance with applicable data protection law.
 
7. Sharing Your Personal Data
 
We do not sell or rent your personal data.
 
We may share personal data with trusted third-party service providers where necessary to operate our website and business. These may include:

• Website hosting providers

• Email and communication providers

• Contact-form providers

• Website security and spam-prevention providers

• IT and technical service providers

• Professional advisers where necessary
   

We may also disclose personal data where required by law, court order, or another lawful authority, or where necessary to protect our legal rights.
 
8. International Transfers
 
Some of our service providers may process personal data outside the United Kingdom.
Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your personal data receives an appropriate level of protection under applicable UK data protection law.
 
Where required, this may include using UK adequacy regulations, appropriate safeguards such as the International Data Transfer Agreement or UK Addendum, or another lawful transfer mechanism.
 
9. How Long We Keep Your Personal Data
 
We will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining appropriate business records, resolving disputes, and meeting legal obligations.
 
The retention period will depend on the nature of the information and why we need to retain it.
 
10. Cookies and Similar Technologies
 
Our website may use cookies and similar technologies.
 
Some cookies may be necessary for the website to function correctly. Other cookies may be used for analytics, performance, or other purposes.
 
Where required by law, we will obtain your consent before placing or using non-essential cookies.
 
You can also manage cookies through your browser settings and, where available, our cookie-consent settings.
 
11. Your Rights Under UK Data Protection Law
 
Subject to certain legal conditions and exemptions, you may have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete personal data

• Request deletion of your personal data

• Request restriction of processing

• Object to certain processing of your personal data

• Request the transfer of your personal data in certain circumstances

• Withdraw consent where we rely on consent as our lawful basis
   

You also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).
 
You can find information about your rights on the ICO's website.
 
12. How to Exercise Your Rights
 
If you would like to exercise any of your data protection rights, please contact us:
Email: roksana@londontherapyservices.co.uk
 
We may need to request additional information to verify your identity before responding to certain requests.
 
We will normally respond to a valid request without undue delay and, in most circumstances, within one month of receiving the request and any information necessary to verify your identity.
 
13. Data Security
 
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.
 
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
 
14. Children's Privacy
 
Our website is not intended to knowingly collect personal data from children.

If you believe that a child has provided us with personal data without appropriate consent, please contact us so that we can take appropriate action.
 
15. Changes to This Privacy Policy
 
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.
 
The latest version will always be published on this page, together with the date it was last updated.
 
16. Contact Us
 
If you have questions about this Privacy Policy or how we process your personal data, please contact:
[Business Name]
Email: roksana@londontherapyservices.co.uk
Website: [Website URL]